By accessing and using Galeno IA (hereinafter, "the platform"), you (hereinafter, the "User"), a healthcare professional duly accredited by the top health authority of your country, accept these Terms and Conditions of Use (hereinafter, "the Terms") in their entirety.
1. Description of the Platform:The platform provides an artificial intelligence-based tool, using Google's Med-Gemini technology (hereinafter, "Med-Gemini"), to assist with tasks related to medical practice, such as:
The User acknowledges and agrees that:
3.1 Exclusive use by certified healthcare professionals or under supervision:
Med-Gemini is offered exclusively for use by healthcare professionals who are duly certified and licensed to practice in their jurisdiction, or for students of health professions acting under the direct supervision of a qualified instructor or tutor. Med-Gemini is designed to support clinical practice, training, research, and the consultation of medical information, but must never be used as an autonomous diagnostic or treatment tool. Results generated by Med-Gemini are only informational support and must be reviewed, validated, and interpreted by a qualified healthcare professional. Final responsibility for diagnosis, treatment, and patient care rests exclusively with the healthcare professional. The platform assumes no responsibility for clinical decisions made based on information provided by Med-Gemini.
3.2 Med-Gemini is not a medical device:
The Platform, when using Med-Gemini, does not provide diagnoses, treatments, prognoses, or direct medical advice. It does not replace the clinical judgment of a healthcare professional.
3.3 Prohibition of direct clinical use:
In accordance with Google's specific terms for generative AI services, the User may not use the Platform for direct clinical purposes, including making medical decisions that directly affect the patient.
3.4 Compliance with Med-Gemini's Terms:
The use of Med-Gemini is subject to Google's specific terms of service for generative AI, which the User agrees to comply with. (Generative AI Prohibited Use Policy - https://policies.google.com/terms/generative-ai/use-policy?hl=es-419; Service-Specific Terms https://cloud.google.com/terms/service-terms)
3.5 User Responsibility:
The User is solely responsible for the use made of the Platform and for the interpretation of the information provided.
3. Privacy and Data Protection:Aware of the sensitive nature of medical information and in strict adherence to the principles of confidentiality and professional secrecy, duly authorized healthcare professionals who use this platform and, therefore, access or process personal data ("Personal Data"), must:
At Galeno IA, we are committed to protecting the privacy of our users. We collect personal information, including identification and contact data and, in some cases, health-related data, in order to provide our services, improve the user experience, send informational communications, and comply with legal obligations. The processing of health data is carried out with the explicit consent of the user and is limited to the specific purpose for which it was provided. To offer some of our services, we use Google's Med-Gemini tool, which processes the information provided in order to generate summaries of medical records, answer medical queries, among others. By using our services, you acknowledge and agree that your data may be processed by Med-Gemini, under Google's privacy policies and the security measures we have implemented. It is important to note that Med-Gemini is not a medical device and its results must always be verified by a healthcare professional. Results generated by Med-Gemini are only a support tool and must not be considered a medical diagnosis. The legal basis for processing your data may be your consent, the performance of a contract, or compliance with a legal obligation. Your data may be shared with Google (as the Med-Gemini provider), healthcare professionals (when necessary to provide the service), and competent authorities (in compliance with legal obligations). We have implemented technical and organizational security measures to protect your data against unauthorized access, loss, or alteration. You have the right to access, rectify, delete, restrict, or object to the processing of your data, as well as to request its portability, by contacting us at info@galenoia.com. We reserve the right to modify this privacy policy, notifying changes through the platform.
4. Confidentiality:At Galeno IA, we are committed to maintaining the confidentiality of all information you provide to us, including information related to your patients' health and information processed through Med-Gemini. This information is considered strictly confidential and will only be used for the purposes described in these Terms and Conditions and in our Privacy Policy. We undertake not to disclose, share, or transfer the confidential information provided to third parties, except in cases expressly permitted by law or with your explicit consent. This includes, but is not limited to, personally identifiable information, health data, medical records, results generated by Med-Gemini, and any other information you provide to us in connection with the use of our platform. Our employees, contractors, and anyone with access to this information are subject to strict confidentiality obligations. In the specific case of Med-Gemini's use, we acknowledge that Google also processes information, and we ensure that such processing is carried out in accordance with Google's privacy policies and appropriate security measures. However, our primary responsibility lies in protecting the confidentiality of the information you provide to us directly. This confidentiality obligation will survive even after you stop using the platform.
5. Data StorageThe Platform, in its operation with Med-Gemini, will collect and store data provided by the user (such as medical queries, patient history if applicable, and other information relevant to interaction with Med-Gemini), data generated by Med-Gemini (responses, summaries, analyses, etc.), metadata (date and time of queries, type of device used, etc.), and usage data (user interaction with the Platform and Med-Gemini, features used, time of use). This data will be used exclusively for the provision and improvement of services, technical support, troubleshooting, research and development (always in anonymized and aggregated form, requiring explicit user consent for the use of identifiable personal data in research), and legal compliance. The Platform will implement appropriate technical and organizational security measures to protect stored data against unauthorized access, alteration, disclosure, or destruction, including encryption of data in transit and at rest, access controls, periodic security audits, and compliance with applicable privacy laws and regulations, such as HIPAA and GDPR. Data will be stored on servers located in Google Cloud data centers, ensuring that Google Cloud meets the highest security and privacy standards, including ISO 27001, SOC 2, among others. Data will be retained for as long as necessary to fulfill the purposes described and in accordance with applicable laws, and will be securely deleted once the purpose has been fulfilled and the legal deadlines have elapsed.
6. Intellectual Property:All intellectual property rights over the Platform, including the software, design, and content, belong to Amapola Technologies LLC
7.1 License to use: The User is granted a limited, non-exclusive, non-transferable, and revocable license to use the Platform in accordance with these Terms, limited to the plan chosen during the monthly subscription process.
7. Complementary Use:This Platform is designed to be a support tool for medical professionals and is offered "as is." Its function is to complement and facilitate medical work by providing information and resources that may be useful in clinical practice. However, we emphatically remind users that the information provided by this Application must in no case replace the criteria, experience, and clinical judgment of the medical professional, who is solely responsible for decisions made regarding patient care.
8. Limitation of Liability:Amapola Technologies LLC will not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use the Application, even if advised of the possibility of such damages. This limitation shall apply to the fullest extent permitted by law.
9. Modifications to the Terms:Amapola Technologies LLC reserves the right to modify these Terms at any time. Modifications will take effect upon publication on the Platform. Users are advised to periodically review these Terms.
10. Governing Law and Jurisdiction:These Terms shall be governed by and construed in accordance with the laws of the United States, without giving effect to its conflict-of-law principles. Any controversy, dispute, or claim arising from or in connection with this instrument, including its existence, validity, interpretation, performance, or termination, shall be resolved through mediation or arbitration in Miami, FL, in accordance with the rules of the Mediation/Arbitration Center.
11. Contact:For any questions or clarification regarding these Terms, the User may contact Amapola Technologies LLC at info@galenoia.com
Check out our frequently asked questions to clear up any doubts and learn more about Galeno IA.
Galeno IA is a platform based on an LLM designed specifically for physicians. Its goal is to generate answers and clinical case analyses using only medically verified sources, facilitating evidence-based clinical decision-making.
With a properly recorded clinical case, Galeno IA analyzes and retrieves information exclusively from verified medical sources through Google Cloud, ensuring that answers come from validated scientific literature, clinical practice guidelines, and trusted medical databases, such as those from the Mayo Clinic and Cleveland Clinic.
To get a timely response for the case analyzed, it's essential to enter a well-structured clinical case with all the basic elements, such as:
• Identification details (name, age, sex, occupation if relevant).
• Personal and family history (previous illnesses, current medication, habits, allergies).
• Physical examination and review of systems (relevant findings).
• Laboratory results and complementary studies (if available).
• Previous treatments and therapeutic approaches.
No. This tool supports clinical analysis and helps optimize time, but it does not replace medical judgment or the in-person evaluation of the patient. The final interpretation of the information and the therapeutic decision must remain the responsibility of the healthcare professional.
It has nothing to do with ChatGPT or similar tools, for several reasons:
The fundamental difference lies in its approach — Galeno uses Med-Gemini, which is specifically designed and optimized for healthcare applications. This means training on large volumes of medical data, deep knowledge of medical terminology, and a strict focus on safety and accuracy.
ChatGPT and similar tools, on the other hand, are general-purpose language models without certified medical specialization. Galeno, in contrast, specializes in the unique needs of the healthcare sector, with data and algorithms adapted for clinical tasks, a rigorous emphasis on the accuracy of medical information, and compliance with privacy standards (such as HIPAA).
Yes, the platform requires an Internet connection to access the up-to-date database and generate analyses in real time.
Yes, Galeno IA's Specialist Plan offers support for the 10 most in-demand and recognized medical specialties, including: Internal Medicine, Pediatrics, Cardiology, Gynecology, Neurology, Psychiatry, Traumatology, Surgery, among others. And the Medical Board and Plus Plan offers support for more than 50 medical specialties.
Galeno IA and Google Cloud's LLM obtain information exclusively from verified medical sources, such as:
• Medical records across all medical specialties from prestigious institutions in the US, UK, India, and others.
• Official clinical practice guidelines.
• Scientific articles indexed in trusted databases such as PubMed, MedMC, HealthSearch, and others.
• Medical protocols and consensus statements endorsed by recognized institutions.
A Large Language Model (LLM) is an artificial intelligence model trained on large volumes of medical data. Its function is to process natural language and generate responses based on scientific evidence, helping physicians analyze clinical information more quickly and accurately.
If you feel the answer doesn't match your clinical judgment, you can:
• Review and adjust the information entered in the clinical case.
• Check the medical sources recommended by the tool.
• Supplement the evaluation with additional literature and your professional judgment.
Galeno IA immediately analyzes the clinical case, whether typed or dictated by voice, and within a couple of minutes generates a complete, categorized analysis for the physician to easily read, while also providing tools to explain the diagnosis to the patient in simple, concise language backed by certified medical literature.
The tool allows different types of analysis, such as:
• Comparisons with clinical practice guidelines.
• Evaluation of diagnostic probabilities based on the information entered.
• Analysis of treatment options supported by medical literature.
• Review of clinical trends in similar cases.
Yes. Galeno IA can generate comparisons between different treatment options based on clinical guidelines and recent scientific evidence for each specialty, producing an individual report for each specialty and helping assess which treatment option best fits the patient's context.
The database is updated periodically with new clinical guidelines, recent research, and scientific publications indexed on Google Cloud, ensuring information aligned with the latest medical advances.
Yes. Galeno IA includes a reporting component that allows the recorded information to be analyzed, supporting drug procurement management and the distribution of medical practice resources at different scales, enabling a thorough analysis of clinical data — making it a valuable complement to health research.
Only a certified physician may use the tool. However, under the guidance of a certified instructor, Galeno IA is ideal for medical education, allowing students to analyze clinical cases, understand treatment guidelines, and improve their clinical reasoning skills in a safe environment based on certified medical evidence.
Yes. The application complies with international data protection regulations, such as HIPAA and GDPR, ensuring the confidentiality of all information entered.
No, the application does not store personally identifiable patient information. The data entered is processed in real time and is not saved on the platform.
You can contact the technical support team directly from the application or write to info@galenoia.com
In the "Help" section within the platform, you'll find a form to send comments or suggestions directly to the development team, who provide support 24/7.
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